Frequently Asked Questions

Shopping and our products

What is Hubba Hubba Romance?

We create gifts, home goods, and accessories for romance readers—with witty sayings, favorite tropes, and plenty of personality. Shop blankets, Book Boyfriend pillows, pillowcases, desk mats, bags, kitchen accessories, and more. Your reading habit deserves accessories.

Do you sell books?

Our shop focuses on merchandise and gifts for romance readers, rather than books. We also offer a complimentary digital novella through our email signup.

Do you have a physical store?

We're an online-only store. You can shop our collection at hubbahubbaromance.com.

What's the difference between your blanket types?

Our woven cotton blankets have the design woven into the fabric, creating a textured, tapestry-like finish with fringed edges. They work as both reading blankets and decorative throws.

Our sweatshirt blankets have a printed front and a soft, fleece-like reverse, with a casual feel similar to a favorite sweatshirt.

Check each listing's Features and Care sections for materials, sizes, and washing instructions.

What are Book Boyfriend pillows?

They're filled, character-shaped decorative pillows featuring romance-inspired designs such as cowboys, hockey players, and other fictional favorites. They're ready for your reading chair, couch, or bed—no emotional baggage required.

These are complete pillows, rather than pillowcases. Check each listing's dimensions and size images before ordering; lifestyle photos aren't always shown to scale.

Where can I find sizes, materials, and care instructions?

Look in the Features and Care sections on each product page, along with any size-guide images. Please check the measurements before ordering, especially for pillows, blankets, and desk mats.

Will the colors look exactly like the photos?

Colors can vary between screens and finished products. Woven blankets use colored threads rather than printed ink, so their colors and fine details can look more muted than a digital mockup. Where available, customer photos and actual product photos offer another useful view.

Shipping and delivery

Do you offer free shipping?

Yes! Every order includes free shipping within the United States, with no minimum purchase and no shipping code required.

Do you ship internationally?

We currently ship only to addresses within the United States.

How long will my order take to arrive?

Most items are estimated to arrive within 5–8 days of ordering. Our custom Book Boyfriend pillows usually take a little longer, with an estimated arrival of 7–12 days.

These are estimates, rather than guaranteed delivery dates. Production schedules, holidays, carrier delays, and weather can affect timing. Please order early if your purchase is for a special occasion.

Do you offer express shipping or rush production?

We don't currently offer express shipping or rush production. Our physical products are made to order, so we can't guarantee arrival by a specific date.

Will everything in my order arrive together?

Not necessarily. Products may be made by different fulfillment partners and arrive in separate packages, on different days. Separate deliveries don't mean something has been forgotten.

Why does tracking say “pre-transit,” or show no recent updates?

“Pre-transit” generally means a shipping label has been created but a carrier acceptance scan is not yet showing. It does not confirm that the carrier has the package. Scans can also be delayed or missed. If tracking remains unchanged or your estimated delivery window has passed, contact us with your order number so we can investigate.

Tracking says “delivered,” but I can’t find my package. What should I do?

Check the delivery address on your order, your mailbox and usual delivery areas, and with household members, building staff, or neighbors who may have accepted it. If you still cannot locate it, contact us promptly with your order number and tracking details. We’ll help investigate and review the next steps; a delivered scan alone does not establish eligibility for a replacement.

What if I entered the wrong shipping address, or my package is returned to sender?

Contact us immediately with your order number and correct address. Orders move quickly, and address changes may no longer be possible. If a package is returned, contact us so we can check its status and discuss available options. A free replacement or reshipment is not guaranteed for an address entered incorrectly.

What if my order is late or appears lost?

Contact us with your order number and any tracking information. We’ll investigate with the fulfillment partner or carrier and explain the available next steps. If your order contains several items, check whether they are traveling in separate packages.

Order changes and problems

Can I change or cancel my order?

Please double-check your order and shipping address before purchasing. Orders can move into production quickly, so even a request made shortly after purchase may be too late. Contact us immediately with your order number if you need a change or cancellation. We’ll check what is possible, but cannot guarantee either. Your order remains unchanged unless we confirm otherwise.

What if I receive the wrong item, shipping damage, or a manufacturing defect?

Please contact us within 30 days of delivery with your order number and clear photos showing the item and problem. Keep the packaging if it helps show shipping damage. We’ll review the issue and arrange a replacement at no additional cost for a qualifying incorrect item, shipping damage, or manufacturing defect. You do not need to return a defective item unless we specifically arrange otherwise.

A problem that appears after delivery may still be a manufacturing defect, so please get in touch within that 30-day period. Normal wear, accidental damage, misuse, and damage from not following care instructions are not covered.

Do you accept returns or exchanges?

Our physical products are made to order, so we don't accept returns or exchanges for a change of mind or an incorrectly chosen size. If your item arrives damaged or has a manufacturing defect, contact us within 30 days of delivery so we can help with a replacement.

Gift cards, discounts, and group orders

Do you sell gift cards?

Yes! Our digital gift cards are available in $25, $50, and $100 amounts and are delivered by email. They're redeemable across our online store and have no expiration date. Perfect when you know their genre but not their favorite fictional man.

Do you offer a first-order discount?

Sign up for Hubba Hubba Romance emails to receive 15% off your first order, plus a complimentary digital novella, subscriber offers, and updates on new merchandise. The welcome discount is valid for 30 days and is limited to one use per customer. The discount does not apply to gift-card purchases or already-discounted bundles. You may pay with a gift card and still use the welcome discount on eligible merchandise if you otherwise qualify. See your welcome offer for any additional conditions.

Do you offer wholesale or bulk orders?

We don't currently offer wholesale, but we welcome inquiries about orders of 10 or more of the same item. Contact us before ordering to discuss availability, timing, and a custom quote. Any bulk discount depends on the products and quantities selected.

Contact us

How do I contact customer service?

Email MsHubba@HubbaHubbaRomance.com, use our contact form, or call, text, or leave a voicemail at 619-786-8972.

For order questions, include your order number and the best way to reach you. For damage or a product defect, please also include clear photos of the issue.